Help with any theme
Contact support
How to reach theme support, and what to send.
Email support@electricmud.com. We reply within one business day, Monday to Friday, US Eastern time.
What to include
- Your store address (your-store.myshopify.com).
- The theme and its version, shown in Online Store > Themes under the theme's name.
- The page and the section or block it's about, and what you expected to see.
- A screenshot or a preview link if you can.
We may ask for collaborator access to look at your theme settings. We never change a published theme without asking.
Not covered by theme support
- Changes to the theme's code or custom features. We're happy to quote for these separately.
- Problems caused by third-party apps or edited theme code.
- Questions about Shopify itself, which the Shopify Help Center covers.