Gatefold
Troubleshooting
Quick answers to the questions we hear most.
The artist, label or format isn't showing
Gatefold reads these from product metafields. Open Theme settings > Release data and check that each field points at the metafield your products use, as namespace.key. See Release data.
A product shows as a pre-order when it's already out
The release date decides it: a future date means pre-order. Check the product's release date metafield, then any badge or pre-order tags, which only count when there's no date. See Pre-orders.
Filters don't appear on a collection
Filters come from Shopify's free Search & Discovery app, so turn them on there. Shopify shows no filters on very large collections (about 25,000 products and up), so split those into smaller collections.
A section is missing from the storefront
Release spotlight, Trending artists and Release calendar stay hidden until they have something to show. Pick a collection or add blocks in the theme editor and they appear.
The buy button is greyed out on a pre-order
The pre-order acknowledgement is on. Shoppers turn on the switch above the button first. Turn it off in Theme settings > Pre-orders if you don't want it.
The free shipping bar shows the wrong amount
Free shipping threshold in Theme settings > Cart must match a real free shipping rate in Settings > Shipping and delivery. Set it to 0 to hide every free shipping message.